Rental Agreement

This agreement is between the individual placing the order for rental services, hereinafter referred to as customer, client, the customer, you, or the client, and US Events Group LLC dba partyrentables.com, hereinafter referred to as us, we, company, or the company. The company is an LLC registered in Wake County, North Carolina. 

HEADINGS:

The headings in this Agreement are for the convenience of reference only and shall not limit or otherwise affect the meaning hereof.

DISPUTE RESOLUTION:
Notwithstanding the foregoing, any dispute, claim or controversy under $25,000 in value arising out of or relating to this agreement, or the breach thereof, shall be settled by arbitration administered by FairClaims (www.fairclaims.com) in accordance with its Arbitration Rules & Procedures effective at the time a claim is made, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

The Parties consent to electronic service of process, with service to be made to the following email addresses legal@useventsgroup.com and the email address provided on the order. The Parties agree that, in the event of confirmation and enforcement, the delinquent party will be responsible for any attorney, court, or other fees associated with such action. The parties agree to split all FairClaims fees evenly. The prevailing party shall be awarded reimbursement of all fair claims fees incurred for arbitration action. Since FairClaims allow both parties to represent themselves attorney fees shall not be awarded to the prevailing party to keep legal costs low.

For disputes or claims above $25,000 or where arbitration is not possible or above the claim dollar threshold. This agreement shall be governed by the laws of Wake county North Carolina. Both parties hereby agree that any litigation arising under this agreement will be brought and venued exclusively in Wake County, North Carolina. Both parties consent to the personal jurisdiction of these courts and waive any objection that such venue is inconvenient or improper. In the event of any legal action, the non-prevailing party shall pay the prevailing party’s reasonable attorney’s fees and filing/court costs or fees. Both parties agree that no other expenses shall be reimbursed including expert witness costs or travel expenses.

Both parties agree the final decision by the FairClaims arbitrator is final and binding.

TO INITIATE ARBITRATION ACTION:
Either party shall notify the other party by email as indicated in this agreement with a written summary of their complaint, and desired outcome. The subject of this email shall contain “Pre-Arbitration Notice”. The party wishing to initiate action must give the other party 10 days to attempt to settle or resolve the dispute before arbitration. If the party fails to notify the other as agreed, the arbitration shall dismiss the case. After 10 days the party wishing to initiate arbitration shall be entitled to file with FairClaims for arbitration as agreed. 

LIMIT OF LIABILITY​:

The Client hereby agrees to indemnify and hold harmless the company for any claim costs, damages, or liability arising from this agreement. The company’s liability is limited to the amount paid by the client.  In all cases, the company is not liable for any injury, damages, property damage, and/or loss related to the event that exceeds the amount paid by the client. The company is not present at the events and rely’s on the client to properly and safely set up the equipment at the event. The client assumes responsibility and liability for the safety and well-being of the attendees at the event. 

ENTIRE AGREEMENT:

This agreement is the entire agreement between both parties and supersedes any previous agreement(s), written or verbal, between the parties.

SEVERABILITY:

In case any provision in this Supplemental Indenture shall be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby and such provision shall be ineffective only to the extent of such invalidity, illegality or enforceability. Failure to comply or breach of any provision(s) of this agreement by either party does not constitute a breach of the entire agreement or release either party from fulfilling the other obligations or provisions in this agreement. 

NATURE OF BUSINESS:

The company is in the business of providing event rental equipment. We are NOT a full-service event company. Setup and operation are performed by the client. No person from or on behalf of the company will be at the event. We are an equipment rental company only. 

RENTAL PERIOD:

The client agrees to rent item(s) specified in their order from the company for use at a single event for one day. One day is defined as a maximum of 24 hours. The company provides permits and advertises unlimited time and usage for one day and at one event. A single event is defined as an event whose theme, reason, or type remains the same and is at the same location. For example, a birthday party on Saturday from 4 pm till 8 pm is a single event. If you’d like to use our rental at a Birthday party one day and a holiday party later the same day or the next day you must reserve two days and place separate orders, one for each event. If your event is longer than 24 hours you must place separate orders for each date, even if it is the same event. A single event may start on one calendar day and end on the next calendar day, this is permitted so long as the event does not exceed 24 hours. For example, if your event starts at 8 pm Saturday and ends at 2 am Sunday this is considered one rental day, as it is less than 24 hours. Our system tracks usage and this data is collected by the company. If the event additional usage is discovered the client will be billed and agrees to pay for the additional usage at the same rate as purchased. 

DELIVERY GUARANTEE:

The company guarantees delivery of the rental item(s) prior to the start date and time of your event submitted on your order. We typically try to deliver rental items two business days prior to your event, however, the guarantee by the company is it is delivered prior to your event date and time. In the event, your delivery is late, delayed, or otherwise does not arrive prior to your event the company will refund you any monies paid in full upon the timely return of the rental equipment that arrived late. This happens to less than 0.5% of our orders. If a delivery attempt is made by the shipping company but is unsuccessful for any reason, the company will not provide any refund(s) under this guarantee. It is the client's responsibility to ensure they can receive the shipment from the shipping company anytime prior to the event at the shipping address provided on the order. In no case will the company reimburse any monies in excess of the amount paid by the client. Sometimes the company will ship add-on item(s) purchased in separate packages or shipments. In the event that any add-on item(s) are not delivered within the terms of our guarantee, only the add-on item(s) will be refunded in the amount purchased on the order. Any delivery issues due to incorrect address information provided on your order will void this guarantee and the company will not be liable for any refunds. See our refund clause for additional information about other refunds.

SHIPPING & DELIVERY:

We cover shipping to and from the address provided in your order for events in the lower 48 states. We do not ship to Alaska or Hawaii. The company will include a pre-paid label for returning your rental items. The company ONLY covers the cost of shipping when using labels provided by the company. The company will not reimburse clients for any out-of-pocket shipping costs beyond the labels provided by the company. The company does not guarantee delivery on a specific date, only that it arrives prior to your event. If the client requires delivery on or by a specific date the client must contact the company prior to shipping and pay any additional costs for this request. The company will provide a custom quote for the requirements provided by the client. The client and will be provided with a written contract addendum detailing the changes, terms, guarantees, and costs associated with the client's request or requirement. If alternate arrangements need to be made with the shipping company it is the client's responsibility to contact them and make these arrangements or requests. These requests and changes are not guaranteed by the company and any changes made with the shipping company will void our delivery guarantee. The client is responsible for any additional costs associated with changes made to their delivery with the shipping company. Packages may require a signature for delivery. Changes to the shipping address must be received and confirmed by the company at least 10 days prior to the event date on the order and prior to the company shipping the order. Changes after shipping are not guaranteed and may require additional costs paid by the client. The client agrees to inspect their order upon delivery. Any claims of missing or damaged item(s) must be reported to the company no more than 24 hours after delivery. Replacement items can only be sent if the issue is reported within 24 hours of receipt. Damaged items can only be replaced in advance of the event, with the fastest option of overnight shipping. Damage reported the day of the event is ineligible for refunds, as the company has no time to send a replacement item. It is up to the company's sole discretion whether or not to issue any credits/refunds for items reported as damaged but too late for a replacement to be sent. 

PROHIBITED USAGES:

The client agrees not to use the company's equipment in, for, or during any unlawful or criminal activity. The client agrees not to take photos, audio, or video that could be considered objectionable or distasteful. The client assumes all responsibility for the usage of equipment outdoors and the increased risk of damage to persons or property. The company only recommends usage in an indoor location, except as specified in our outdoor Movie Rental Packages. Outdoor use may cause overheating of electronics, no refunds are issued due to extreme heat environments. You may not 'resell' our services or use our equipment at an event you are charging for unless you obtain an exception from us, in writing, and in advance of your event. The company is under no obligation to approve these requests and it rejection does not release the lease from the obligations under this agreement. The client agrees to pay liquidated damages in the amount of $15,000 to the company in the event that equipment is used for resale, rehire, or otherwise not for personal use at private event. 

PAYMENT AND CANCELLATION POLICY:

Full payment is required when placing an order. All monies paid are non-refundable. We immediately ‘hold’ and make unavailable to others, the item(s) included in your rental order. In the event, the client wishes to cancel their order any monies paid will remain available as credit for a period of one year from the date of cancellation so long as the cancellation request is received and acknowledged by the company at least 30 days prior to the event. For cancellations less than 30 days prior to the event date, no refund will be given. The client may only cancel any order with the company two times within a two-year period. Additional cancellations will result in the forfeiture of any monies paid.  

SECURITY DEPOSITS & COLLATERAL:

At a minimum, a valid credit card must be on file with the company prior to shipping your order. You are agreeing to post your credit card as collateral for any post-rental invoices that become due. You are giving us the irrevocable right to charge your card for any valid post-event invoices that are not disputed before the due date and accepted by the company within the terms of this agreement. Since you have posted this card as collateral, the authorization may not be later withdrawn. We also may collect this credit card separately from the payment method used when placing your order. We will collect this by phone or by invoicing you $1.00 and then refunding it. A security deposit may be required and is charged to your payment method on file a few days prior to shipping your order, you will be notified before we charge your card. Your order may be placed on hold if the transaction is declined. We must ship your order by a specific date to guarantee its arrival, if we are unsuccessful at collecting your security deposit we will cancel your rental and any monies paid will be credited toward a future rental if used within 12 months. Security Deposits are reduced and/or waived when the damage waiver is purchased and a valid credit card is on file. The amount of the security deposit required depends on the items rented. You will be notified about any deposit required. 

REQUIRES SETUP:

All equipment rentals require proper setup prior to use. Basic technical skills are required. Setup instructions are provided to help with setup and usage, and where applicable, instruction manuals are provided. Support is available to assist with any issues as defined in this agreement. The company does not provide refunds to clients who are unable to set up and configure the equipment. The client agrees to set up and test all equipment PRIOR to their event date to become familiar with using and setting up equipment and to limit any loss of use during the event. Photo Booth printers may require periodic reloading of printing supplies. Occasionally the tablet, software, or other electronics may need to be restarted if an error occurs. 

TABLETS:

The client is responsible for providing any table(s) and is responsible for providing full power directly to the location of the equipment. All rentals with tablets must be fully charged by the client prior to their event. During the event, the tablet must be connected to a power source at all times. The client is hereby notified and understands that failure to fully charge or failure to keep the tablet connected to a power source may result in the tablet entering an unusable mode. In this mode, the tablet may not start again until the battery is fully charged. It could take up to four hours for the tablet to fully charge and recover from this state. Therefore the client understands it is a vital requirement of this agreement to charge the tablet prior to the event and leave it plugged in during the entire duration of usage. The company will not provide refunds for tablets that enter this unusable state or mode. Charge levels are able to be verified remotely by the company to ensure compliance with this provision. Internet access is provided by the company via cellular access. If a cellular connection is not available or is slow or otherwise unstable all digital sharing will be queued by the software and delivered once a connection is reestablished or upon check-in of the equipment by the company. Refunds are not issued for areas without suitable cellular access as the items shared will still be sent at a later time.

POWER REQUIREMENTS:

All of our rentals require a power source to be provided by the client. This power must be brought to the exact location of the equipment. The company does no provide power strips or extension cords. Standard 110v 10 amp service is required.    

TECHNICAL ISSUES & SUPPORT:

Don’t hesitate to contact support for anything and everything you need. Support is available 10 am-6 pm Monday-Thursday during regular business hours. Emergency support is available on your event date and during the hours of your event for technical issues only. The client or anyone designated on their behalf must call the support number provided to report and troubleshoot any problem(s). If the phone is not answered the client MUST leave a voicemail message, leaving a message will page the on-call support person. The caller MUST properly follow all voice prompts to send a page. The company does NOT provide support by email, text, or any other method other than by phone. The client agrees to contact support within 15 minutes of discovering a problem they are unable to solve. It is required under this agreement that the caller have uninterrupted time for troubleshooting with our technician. Most issues are resolved in less than 10 minutes, however, if after approximately 45 minutes of troubleshooting and the issue has not been resolved or can’t be resolved and the individual who called has tried to resolve the issues in good faith with support, the client will be refunded and compensated as per our refund policy. The company will not provide refunds for technical issues if support is not contacted. The only supported method of contact is by Phone. Our phones have automatic monitoring that consistently tests our phone and paging systems 24x7 to alert us of any phone outages. In the extremely rare event we have a phone outage we will be alerted and will be available to service support requests by web chat and email for the duration of the outage only. If you call during a phone outage you will receive a message with an alternate contact backup number and special instructions. If you report being unable to reach support by phone and our monitoring reports no outages you will not be entitled to a refund for issues connecting from your device/service/location, etc. As a core part of this agreement, the company must be given the opportunity to fix any issues prior to approving any requests for refunds. You are obligated to get in contact with our support time and give us the change to resolve any issues in good faith. If you don't contact us, or don't contact us properly in a support method, or make a good faith attempt to reach us. you will not be eligible for a refund regardless of the reason(s). You must get in contact with support to be authorized a refund under any and all conditions.

OWNERSHIP OF ITEM(S) IN YOUR RENTAL ORDER:

This is a rental agreement. All items are owned 100% by the company and always remain the property of the company at all times. An order, payment or any other transaction does not constitute a transfer of ownership in any manner.  

RETURN OF RENTAL EQUIPMENT & LATE RETURNS:

All equipment rentals must be returned the next business day following the event date on the order. These are additional usage fees, sometimes also called late fees. Additional usage fees are assessed as follows for the additional usage of equipment:

Photo Booths - $100 per day
Photo Booth High-Speed Printer - $200 per day (in addition to the Photo Booth rental)
Movie Night Packages - $100 per day
Game Packages - $100 per day
Silent Disco Packages - $200 per day
DJ Packages - $100 per day
Premium Rented Speakers $100 per day (in addition to any package rental)
Gaming Console (each) - $50 per day (in addition to any package rental)
360 Booth - Same as original daily rental rate booked minus any shipping charges
Premium Booths - Same as original daily rental rate booked minus any shipping charges

 

All other items rented are billed at their full daily rate and are not discounted for consecutive rental days. 

It is the responsibility of the client to properly pack all rental items securely in the same case or packaging as it was received, provided it is not damaged. The client IS responsible for damage that occurs during return shipping if it was not packed properly and in the same manner and order as shipped. There is NO insurance coverage for damages in transit. You can mitigate these risks by purchasing a damage waiver. In the event, the original packaging is lost or damaged the client must contact the company for further instructions, and additional costs may apply. Any shipments that arrive in a cardboard box must be returned in a cardboard box that is not damaged and is completely and securely taped shut. Any damage that occurs during return shipping is the responsibility of the client, it is vital that all rented items are properly secured and packaged. The client must remove or cover any and all previous shipping labels, barcodes, or stickers and use the provided return label firmly attach it to the outside of the shipping packaging. If your return label is lost you must call the company by phone including leaving a voicemail if unanswered, and by sending an email requesting a duplicate label PRIOR to the return date. Additional usage/late fees are not waived due to lost return labels, and not having a return label or properly contacting the company, in the proper dual manor above, for a replacement does not prevent the accumulation of additional rental charges. The company will not provide reimbursement for any additional expenses incurred for returns. The company does not provide reimbursement for shipping fees or services purchased by the client. The client must seal any hard case with zip ties to ensure they are not opened in transit. If zip ties are lost, hard cases can be sealed with packing tape that completely surrounds the hard case on all sides. This is necessary to prevent tampering with contents. If you received multiple shipments for your order each will have its own return label. It is extremely important to apply the right label to the right package for return shipments. If you apply the wrong label to the wrong package you will be responsible for reimbursement to the company for the additional fees charged by the shipping company. Each return label weight will match the original label weight and will be labeled as to which shipment it shall be used for. For help contact support. 

The client must take many photos of each item documenting its condition on all sides, and photograph the sealed case before returning. These photos are only needed in the event of a dispute over damage charges. The client may not claim damage during shipping or for any other reason if they did not photograph all items, in detail, before returning. These images are required regardless of the reason for the dispute, if the client breaches this material part of the agreement; he/she will waive their right to dispute any damage claim, provided the company provides photographic evidence of the damage upon request and within the dispute period. The photographs must show the area of damage on any item(s), a photograph that does not show the area damaged clearly will not be accepted as proof. The client may not claim pre-existing damage if it was not reported prior to the event through support. Failing to take these photographs means you may be unable to dispute damage changes and are doing so at your own risk!

Daily additional usage fees will continue daily until the client returns all items or pays the entire replacement costs of all item(s) not returned. The company will start to take legal action, both civil and criminal if the items are not returned to the shipping company within 7 days of their originally scheduled return date unless suitable alternate arrangements has been made. Additional usage fees will stop accumulating once the balance due in late fees reaches $12,000, additional charges still apply for the replacement costs of the item(s) not returned. Additional usage/late fee monies paid are not applied toward replacement costs, replacement costs are billed and due separately from late charges. The total replacement cost is calculated using the replacement costs itemized below and by adding each replacement cost of every item together. Failure to pay balances and replacement costs may be a civil and/or criminal matter as the equipment is rented and owned by the company. 

Weekend Late Returns: If you return the item, late and on a weekend, but it is not picked up by UPS until the following business day, you will be charged for those additional rental days. E.g. if you drop off Saturday after UPS pickup but it is not picked up until Monday you will be charged for Saturday and Sunday, but not Monday, and this is only in the event of a late return.

THEFT WARNING:

Failing to return your equipment rental on time and not paying for additional usage time is theft. All equipment rentals are considered stolen if not returned 24 hours post your event date. All thefts are reported and prosecuted to the fullest extent possible by law. We take this very seriously and work with law enforcement in every state. The value of the item(s) rented is often high enough to warrant felony charges in most states. Ensure to return the rental on time and if that is not possible ensure you work closely with the company to make suitable arrangements prior to the return due date. Not paying an invoice for additional usage is also criminal in most states. After 20 days, the included return label will not work and rentals must be returned at the clients own expense. 

BROKEN ITEMS OR ITEMS MISSING FROM RETURN:

All items are tested, configured, and verified prior to shipping. Our system records a log of all items that were included and shipped. If any item(s) are broken, lost, missing, or otherwise not received or not received in the same condition sent, the client is responsible for replacement costs as detailed in this agreement. All items except those listed below are billed at replacement cost only, and specific items listed below are the only items we repair. Repaired items will also be billed a loss of use fee to serve as liquidated damages. We will bill you for any broken or missing items, we can not wait any additional time for missing items to be returned separately. These replacement costs cover the cost of replacement, and labor to source, replace, prepare, configure, and or assemble the replacement(s). Replacement costs also take into consideration the loss of use impact on the company. Partial damage to item(s), or an accessory missing or damaged still requires full replacement.
Repairable Items:
360 Booth motor - $500 + $500 loss of use fee
360 Booth Arm - $800 + $500 loss of use fee
Any iPad Pro Screen - $150 + $250 loss of use fee

REFUND POLICY:

If the reason for the refund is technical in nature the client must have contacted our support in the method described in this agreement to give the company ample opportunity to help resolve any issues. No refunds are given for third-party service outages of any kind that may affect our normal operation. The outcome of the support call will determine the refund amount. If the equipment still operates and only one piece or part of the package is not working, refunds will only be issued for the portion of nonworking equipment. E.g. If a Photo Booth is rented with a printer and the printer stops working or never worked (and support was contacted) then the refund would be limited to just the amount paid for the Printer. If in our Gaming package, one out of four projectors isn’t working then just the cost of one projector rental will be refunded. Refunds are not issued for more than the amount paid for that specific service, and never in excess of the total amount paid by the client. In all cases, the client must contact support as specified in this agreement before any refund(s) are authorized. Refunds are not issued until all items are returned and inspected by the company. Props, snacks, waiver waivers, and Damage waivers are non-refundable. Custom design services that were fullfilled and delivered are non-refundable if they were completed. Excess paper & ink are nonrefundable. Loss of usage determined at any point by the company to have been caused by physical damage to the item(s) is never refunded. Refunds are pro-rated according to usage during the event. If the equipment is used during the duration of the event and is working, no refunds will be issued. You should NOT expect a refund for equipment that was delivered in good working condition but was not used.

Refund Guidelines:

Issue	Refund Amount
Backdrop Issues	$35
Tablet/Computer Issues	Pro-Rated based on 5 hours of use
Lighting Rental Issues	$35 Or the amount paid for additional lighting package (whichever is higher)
Any Stand Issues	$35
No Cellular Internet	$0 Booth will upload when data is available
Any Loss of Use Approved By Support	Pro-rated based on 5 hours of use
Printer Never Worked (support was contacted as required)	Refund of the ink/paper, and printer rental fees.
The printer failed during use (support was contacted as required)	Pro-rated based on 5 hours of usage.

 

You may request a refund from customer service, we will collect information on your complaint and will investigate the details provided in your request. You may be billed $85 for the time/effort into researching and investigating your request if it is determined that it does not meet the criteria for refund. It is incredibly time consuming to investigate complaints of failure by the company to perform as contracted. 

DELINQUENT ACCOUNT BALANCES AND RETURNED PAYMENTS:

The client is responsible to pay all balances and invoices within 7 days or by the due date indicated on the invoice. All charges are first invoiced for voluntary payment and to give notice of charges and can be disputed before the due date of the post-booking invoice. If unpaid by the due date the balance due, a $95 administrative collection fee will first be applied to the invoice. After the due date the invoice amount will be automatically deducted (plus the administration fee) from any security deposit, and if unsatisfied will be automatically charged to the card on file, and where unsuccessful will continue to be billed to the client and further collection action will commence. Delinquent accounts will be referred for arbitration, placed in collections, or assigned to an attorney for collection. The cost of collections and/or attorney fees will be added to your balance. The company and/or its legal representatives will take legal action at their discretion to recover monies owed to the company. Damages will apply as indicated below for any bad-faith chargebacks against any payment made. Returned payments are subject to a $25 return payment fee, regardless of the reason the payment was returned. 

MATERIAL PART OF THIS AGREEMENT:
Attempted or successfully reversed credit card transactions made in bad faith shall result in a $5,000 fee being invoiced. The client agrees to first exhaust all other options, including legal options, prior to initiating a chargeback. A chargeback is considered in bad faith when it goes against or violates the terms of this agreement, is made without first working with the company in good faith to resolve any disputes, or is initiated without first exhausting all other options first, including legal action. Bad faith chargebacks hurt the reputation and relationship with the company’s credit card processing company and may result in additional costs to the company. The $5,000 fee shall serve as liquated damages to the company. The client agrees not to disparage the company without exhausting all options first; Including working in good faith with each other to resolve any issues and/or disputes and exhausting all other possible options including legal remedies/arbitration. Failure by the client to perform under this clause shall entitle the company to a fee of $5,000, this shall serve as liquidated damages to the company. For disparaging remarks left within the public domain (e.g. internet or printed publication, etc) the client shall pay the company $1,000 per day in addition to the $5,000 as liquated damages. In all listed scenarios above both parties agree actual damages will be difficult to calculate and agree to the amount listed as liquidated damages as fair and reasonable to compensate the harmed party.

PHOTO BOOTH RENTALS:

COPYRIGHTS AND USAGE BY COMPANY:

Copyrights and privileges shall be shared by both the client and the company. The client agrees that the company may use any photo, videos, audio or other digital files and media created during their event for marking purposes without compensation and waives any claims of copyright. The client hereby releases all claims against the company for compensation for use by the company. The client agrees to post a notice to anyone using the Photo Booth detailing how their information will be used by either the customer or the company. 

PRINT LAYOUTS AND SIZES:

The company supports print layouts in a 4x6 format or a 2x6 strip format. The client must configure the software for the desired supported layout. All printers produce a 4x6 photograph. The 4x6 photograph may be sliced in half to produce two identical 2x6 Photo Booth strips. A cutter is included to make cutting the prints in half easier. Our high-speed printers will automatically cut a 4x6 into two identical 2x6 photo strips provided they are configured to do so. The company will configure the high-speed printers to print a 4x6 print by default unless the client notifies the company at least 10 days prior to the event date on the order or selects a 2x6 layout when placing the order. 

PHOTO BOOTH APPLICATION LICENSING:
We will provide an application for you to use, without additional compensation required. However, this software account is fully managed by the company and you may have to contact support for assistance. If you wish to opt out of our licensing and not use it, you may receive a discount of $10 on your order by contacting customer service and requesting the refund. Anyone can signup and pay for a license, and manage it independent of the company. This is the only way to ensure the files are private only to you or those you allow to view them without us having any access. Under no circumstances is an invalid license grounds for approval of a refund as it is simple to setup and use your own login/ID and custom service will refund any unused licenses. Depending on which software you are provided by us, there may be a limit to the amount of time the booth may be used to comply with your rental time. If you are provided with time-based event limited software you will be prompted to 'Start Event' when launching your event from the list. If you start your event before your actual event you may run out of time, or be logged out of the application at the end of the time. Please read the messages and only start the event when your event actually starts. Testing in trial mode is unlimited and free. You will need to be licensed before using live to remove the watermark. Watermarks can never ever be removed after the fact, do not ever use the booth during a live even in trial mode. If you need help using our license or managing it or extending the event you must contact customer service. If your license expires or you can not use it please contact customer service or setup your own license in the app. Refunds are limited to the $10 for any issues regarding Photo Booth software licensing. Expect that you may be required to contact our support team in the support method to use our shared licensing. 

DIGITAL FILES:

Digital files created by the Photo Booth during the rental are available for purchase as an add-on item only and are not included in the base rental package. Clients must purchase this prior to the event. The files will be delivered within 10 days of receiving the return of the rental items. 

DJ RENTAL PACKAGES:

DJ Packages orders will be built upon the customizations you selected when ordering. All DJ packages are DIY and equipment is provided as an equipment rental. Music subscriptions are NOT included or provided by the company. Wi-fi is required for the usage of streaming services. You may contact us to purchase cellular internet if required. The cost per GB for cellular data is $25 per GB. DJ speakers are available both battery and nonbattery-powered. Battery power is not guaranteed and is generally only recommended whenever there is no other viable option. Battery life varies dramatically based on actual usage, which is hard to predict. The quoted life is from manufacturer specifications and has not been thoroughly tested by the company. Complimentary support call if available to assist with any questions or to help become familiar with the equipment. 

SILENT DISCO PACKAGES:

The package will be built to order based on the customization options you’ve selected while ordering. You will need to provide your own audio source, we include a 3.5mm cable for connecting audio. Headsets WILL require charging prior to the event for maximum usage. We do not guarantee batteries are fully charged upon receipt. They will lose some power over a period of time. 

MOVIE RENTAL PACKAGES:

Movie rental packages will be built to order based on the customization options you’ve selected. Streaming service accounts are NOT included. Suitable Wi-Fi coverage is required for streaming. Cellular data can be provided by request at a cost of $25 per GB. As an estimate only, not a quote, Netflix averages about 3-4 GB per hour in HD. Movie screens MUST be returned clean or a replacement will be billed. It is not possible to fix or clean any screens. You may need a license to display movies to a public audience. The company does not provide any license, however, upon request, we can help point you in the right direction. Licensees are generally not required for private viewings. Consult your own resources to determine if a license is required. You may use your own streaming stick or one provided by use. 

GAME RENTAL PACKAGES:

Game consoles or computers are not provided. Requires a smooth light-colored wall for projection or the use of screens. Stands must be used directly facing the projection surface. The video connection must be HDMI. Cables are provided. A limited number of remotes are provided. 

ITEMIZED REPLACEMENT COSTS:

LED Uplighting: $180 per wireless fixture, $80 per wired fixture, $500 for any hard case used for transport. 

SOCIAL AND SOCIAL SHARING + PRINTING PHOTO BOOTH ITEMIZED REPLACEMENT COSTS:

Apple iPad Pro	$600
Microsoft Surface Pro	$800
LED Light	$50
iPad Protective Case/Mount	$150
Tablet Stand	$50
Standard Backdrop Support System Including Missing Wing Nuts	$200
Standard Printer	$200
High-Speed Printer	$900
High-Speed Print Server (AKA Adapter Box or Black Box)	$500
Any Printer Cable(s)	$25
Fabric Backdrop	$100
Photo Booth Hard Case Damage	$300
Printer Hard Case Damage	$600
Inflatable Hard Case Damage	$600
iPad Charger and/or power cables	$50
Hot Spot	$150
Hot Spot Charger	$50
Photo Strip Cutter	$50
Inflatable Wall	$350
Inflatable Enclosed Booth	$450

SHINY OR PREMIUM PHOTO BOOTH ITEMIZED REPLACEMENT COSTS:

iPad Pro	$1200
Photo Booth Stand/Enclosure	$4,000
Microsoft Surface Pro	$2,000
Standard LED Light	$50
Wand lights (each) including replacement of any items	$300
iPad Protective Case/Mount	$150
Standard Backdrop Support System Including Missing Wing Nuts	$200
Standard Printer	$200
High-Speed Printer	$900
High-Speed Print Server (AKA Adapter Box or Black Box)	$500
Any Printer Cable(s)	$25
Fabric Backdrop	$100
Photo Booth Hard Case Damage	$500
Printer Hard Case Damage	$500
Inflatable Hard Case Damage	$600
iPad Charger and/or power cables	$50
Hot Spot	$250
Hot Spot Charger	$50
Photo Strip Cutter	$50
Inflatable Wall	$350
Inflatable Enclosed Booth	$450

360 PHOTO BOOTH ITEMIZED REPLACEMENT COSTS:

SHINY OR PREMIUM PHOTO BOOTH ITEMIZED REPLACEMENT COSTS:

iPad Pro	$1,400
iPhone	$1,400
360 Photo Booth Stand/Enclosure/Platform	$6,000
Microsoft Surface Pro	$2,000
Standard LED Light	$50
Remote (each)	$100
Wand lights (each) including replacement of any items	$300
iPad Protective Case/Mount	$150
Any Cable(s) (each)	$25
Photo Booth Hard Case Damage	$500
Stands (each)	$75
Batteries (any) (each)	$75
Hot Spot	$250

DJ ITEMIZED REPLACEMENTS COSTS:

Apple iPad Pro $600
Standard DJ Speaker (each) $350
Premium DJ Speaker (each) $600
Hard Case $600
Any Missing Cable $25
Microphone System/Mixer $200
DJ Light (or missing remote) $50

MOVIE NIGHT ITEMIZED REPLACEMENT COSTS:

HD Projector $400
Bluetooth speaker (each) $100
Professional Battery Operated Speaker (each) $350
Premium Battery Operated Speaker (each) $500
Any Missing Cable $25
Projector Stand $100
Streaming Device & Remote $100
Indoor Screen $100
Outdoor Inflatbale screen $300
Hard Case $300
Missing Remote $100

SILENT DISCO RENTALS ITEMIZED REPLACEMENT COSTS:

Headphones (each) $80
Transmitter (each) $200
Any Missing Cable $25
Hard Case $400

VIDEO GAME PACKAGE ITEMIZED REPLACEMENT COSTS: 

Projector (each) $300
Bluetooth Speaker (each) $100
Any Missing Cable $25
Projector Stand $100
Missing Remote $75
Gaming Console $400
Hard Case $400
Missing Remote $100

OTHER POSSIBLE CHARGES:

$150 fee for items returned smelling like smoke or other strong scents, dirty beyond normal usage, or any other situation where cleaning is required.
$200 fee for damage to the foam inside any case.
$50 per GB for data usage over 2 GB, which would be abnormal usage.
$95 Administrative Collection Fee on all delinquent or past-due invoices.
$100+ fee for an improper return. This includes items that were returned with the wrong return label, were shipped from a significantly different location, was returned in packaging other than what it arrived in, or any other shipping charges incurred and billed to the company by the shipping company. The fee will serve as liquidated damages and is not directly tied to the amount the company paid in excess shipping charges, but includes administrative and other costs in addition to shipping charges.  

All items have a replacement cost associated with them. While we try to keep this document updated with every changing rental inventories if your item's replacement cost is not specified here then please contact support to request the updates master rental price list. 

 

Damage Wavier is Optional and is NOT an insurance product. The damage waiver details are located at the bottom of our homepage. The damage waiver has limitations and limits that apply. By purchasing the damage waiver the client acknowledges that they have read, understand, and agree to the terms of the Damage Waiver agreement. 

The Client hereby agrees they have read the terms and conditions of this page in full, understand the entirety of the contents and provisions contained in this agreement, and have had the opportunity, if desired, to meet with an attorney for legal advice prior to accepting the terms and conditions of this agreement. Either party may request to edit any part of this agreement and can attempt to negotiate any clause in this agreement. Changing this agreement will likely change the total cost of your agreement.  

The client fully accepts and agrees to these terms and conditions and of this entire rental agreement/Terms and Conditions, upon completion of the checkout process to complete an order and by submission of payment. By submitting payment the client confirms they wish to be bound by the terms of this agreement.